Customer Success Manager (Enterprise) (Position located in Melbourne, Australia)
Core
Building effective relationships with enterprise customers to maximize lifetime value, drive product adoption, and deliver security outcomes.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success outcomes, security awareness program maturity, and subscription renewal/growth.
Domain
Cybersecurity / Workforce Security
Deliverable
client delivery
Required skills
Enterprise account management, consultative strategy development, security program maturity assessment, executive stakeholder engagement, CRM administration, renewal management, upsell/cross-sell execution, adoption metrics monitoring.
Preferred skills
IT Security domain knowledge, Salesforce proficiency, SACP certification, complex IT systems experience.
Technologies
Salesforce, Microsoft Excel, Microsoft Word, Gmail, Google Docs, Chrome, Internet Explorer.
Responsibilities
Forge relationships with new and existing customers including management and executive stakeholders; develop consultative strategies to achieve customer objectives; assess and strategize for customer SAT program maturity; manage onboarding, renewal, and growth processes; monitor usage, adoption, and health metrics; conduct periodic business and strategic engagement reviews; drive cross-functional initiatives for customer experience improvement; coordinate with technical support and Renewal Specialists.
Seniority
Senior, hands-on IC