Senior Director, Enterprise Enablement - 11709
Core
Strategic leader owning the full post-sales enablement portfolio including Customer Education (Coupa University), Partner Enablement, and Post-Sales Enablement for Customer Success, Consulting, and Support.
Role type
Senior Director, Enterprise Enablement
Builds
Customer Education strategy, modernized learning experiences, and partner enablement frameworks
Domain
Enterprise SaaS / Customer Education / Post-Sales Operations
Deliverable
product features
Required skills
Enterprise enablement strategy, people leadership (managing managers), commercializing training portfolios, data literacy for business metrics, cross-functional change management, learning operations expertise
Preferred skills
MBA or advanced degree, experience with AI-driven learning pathways
Technologies
Learning management systems, learning experience platforms
Responsibilities
Drive customer education strategy and roadmap; lead post-sales and partner enablement teams; embed into cross-functional planning rhythms; manage operational rigor of learning tools; tie enablement activity to renewal and retention outcomes
