Senior Business Consultant, AI
Core
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions.
Role type
Senior Business Consultant (AI & Self-Service)
Builds
Digital transformation initiatives and optimized business processes for enterprise clients
Domain
Contact Center Technology / AI / Customer Experience
Deliverable
client delivery
Required skills
solution consulting, operations management, business acumen, subject matter expertise in AI/self-service, stakeholder management, program leadership, process improvement, strategic partnership building
Preferred skills
generative AI in customer service, IVR/Routing/ACD, multi-industry experience, knowledge management
Technologies
Google Dialog Flow, contact center enterprise software
Responsibilities
Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions; Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements; Provide best practice recommendations to design and implement self-service and AI software solutions; Collaborate with product development teams to provide feedback and suggest improvements based on client experiences; Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement; Organize and guide application and data consultants through program leadership; Manage consulting programs with continuous alignment with the entire product implementation program; Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights
Seniority
Senior, hands-on IC with program leadership