Customer Engagement Representative (Call Centre)
Hybrid
Core
Provide timely support to current and former Australian Government and Defence employees via phone and email channels, helping them understand their super, benefits, and insurance.
Role type
Customer Engagement Representative (Call Centre)
Builds
Customer support interactions for government and defence members
Domain
Financial services / Government support
Deliverable
client delivery
Required skills
Customer service, communication, empathy, quick thinking, system learning, privacy and compliance understanding
Responsibilities
Respond to inbound customer calls and emails, break down complex information, use knowledge library and website, balance phone and written communications