Contact Center Representative
Hybrid
Core
Answer inbound calls for various client companies to resolve basic inquiries regarding Leaves of Absence and Disability, and provide claims-related administrative assistance.
Role type
Contact Center Representative
Builds
Client support and claims administration
Domain
Insurance and employee benefits
Deliverable
client delivery
Required skills
Customer service, multi-tasking, call handling, claims administration, technology platform usage
Responsibilities
Answer inbound calls from multiple toll-free lines, resolve basic inquiries, refer complicated questions to appropriate areas, document calls clearly, engage other departments for complex issues