Customer Operations Representative
Hybrid
Core
First point of contact for Standard Life pension customers, providing phone support, answering queries, updating member details, and guiding users on digital services.
Role type
Customer Operations Representative (Telephony)
Builds
Customer support interactions for pension holders, employers, and financial advisers
Domain
Financial Services / Retirement Savings
Deliverable
client delivery
Required skills
Communication, Multitasking, Computer literacy, System navigation, Customer service
Responsibilities
Answer inbound calls from customers, employers, and advisers; Respond to queries; Update member details; Guide members on app and online services; Build relationships with colleagues