Customer Relationships Manager - Bradford
Core
Support customers to access products and services via face-to-face, phone, or video call, identifying needs and explaining options.
Role type
Customer Relationships Manager (CRM)
Builds
Customer access to credit cards, personal loans, general insurance, and current accounts
Domain
Financial Services / Retail Banking
Deliverable
product features
Required skills
Customer service across face-to-face, telephony, and digital channels; Financial services experience; Verbal and written communication; Computer skills with digital tools and Office applications; Empathy and relationship building
Preferred skills
Experience in principle-based sales processes; Knowledge of Nationwide's product range
Technologies
Mobile devices, online calculators, Office applications, database applications
Responsibilities
Answer customer enquiries including complex topics; Refer customers to specialist advisers when needed; Support vulnerable customers; Act as a Subject Matter Expert (SME) within the branch to support colleagues; Develop skills across non-advised product range
Seniority
Individual Contributor