Contact Centre Officer
Core
Handle member enquiries, provide advice on superannuation products, and manage outbound campaigns for a financial services organization.
Role type
Contact Centre Officer (Customer Service)
Builds
Member support services and outbound campaign execution
Domain
Financial services / Superannuation
Deliverable
client delivery
Required skills
Customer service, problem-solving, regulatory compliance, data entry, conflict resolution, multitasking, Microsoft Office proficiency
Preferred skills
RG 146 complaint handling, superannuation industry knowledge, outbound experience
Responsibilities
Answer and respond to general advice enquiries, conduct proactive telephone contact for outbound campaigns, maintain members' details, assist members and beneficiaries with empathy, achieve KPIs and SLAs, handle escalations, complete administrative duties, participate in training and upskilling
Seniority
Individual Contributor