Product Support Engineer
Core
Provide global technical support for Veeva Vault and integrations with Veeva CRM and Salesforce.com, troubleshooting critical production issues and ensuring client success.
Role type
Product Support Engineer
Builds
Veeva Vault and CRM/Salesforce integrations for life sciences companies
Domain
Life Sciences / SaaS
Deliverable
client delivery
Required skills
SQL query writing, HTML/XML/JSON understanding, mobile app development (iOS/Windows), CRM software experience, cloud/hosted software environment experience, software support experience, DevOps experience, Java code review, object-oriented programming concepts
Preferred skills
web programming concepts, coaching and mentoring peers
Technologies
Veeva Vault, Veeva CRM, Salesforce.com, Java, SQL, iOS, Windows
Responsibilities
Diagnose and resolve complex production issues including system unavailability and data integrity; support client administrators across multiple organizations; handle inquiries on application capabilities, navigation, installation, and configuration; coordinate support for new releases and configuration changes; replicate issues locally and propose resolutions; document new processes and update existing documentation; interface with engineering, product management, and professional services.
Seniority
Individual Contributor