Technical Support Engineer- Sales
Core
Provide expert troubleshooting, guidance, and best practices to customers using the Salesforce platform to resolve critical issues and maximize platform value.
Role type
Senior IC Technical Support Engineer (Salesforce)
Builds
Customer success and platform adoption for Salesforce clients
Domain
CRM / SaaS / Cloud Computing
Required skills
Salesforce platform troubleshooting, Java debugging, SQL, complex technical concept explanation, root cause analysis, technical documentation, cross-functional collaboration, prioritization
Preferred skills
Salesforce architecture knowledge, Salesforce certifications (ADMIN201), Sales/Service/Data Cloud/Agentforce experience, web technologies (HTML/JS/CSS/APEX), AI/LLM technologies, Tableau/CRMA experience
Technologies
Salesforce, Java, SQL, HTML, JavaScript, CSS, APEX, Tableau, CRMA, Agentforce, Data Cloud, Service Cloud, Sales Cloud
Responsibilities
Lead end-to-end customer technical experience managing support cases; Diagnose and resolve complex technical issues related to Salesforce platform products; Coordinate resolution of critical cases by collaborating with cross-functional teams; Provide onboarding support and technical discovery sessions; Guide customers on best practices and product configuration; Investigate customer-reported issues and identify root causes; Create and maintain technical documentation and knowledge base articles; Mentor team members through collaborative troubleshooting frameworks
Seniority
Mid-Senior, hands-on IC
