Product Support Engineer
Core
Provide global 2nd/3rd-line support for Veeva's SaaS product suite in the life sciences industry, troubleshooting critical production issues and ensuring client success.
Role type
Product Support Engineer (2nd/3rd line)
Builds
Veeva Industry Cloud for Life Sciences
Domain
Life Sciences / SaaS
Deliverable
client delivery
Required skills
2nd/3rd-line product support experience, diagnostic troubleshooting, system availability management, data integrity analysis, test environment setup, issue replication, technical documentation, cross-functional collaboration
Preferred skills
Java, SSO, SQL, HTML, Zendesk, Jira, Confluence
Technologies
FTP, Postman, AWS Tools
Responsibilities
Troubleshoot critical production issues affecting end-users, handle inquiries on application capabilities and configuration, coordinate support for new releases, replicate issues locally to propose resolutions, document new processes, interface with engineering and product teams
Seniority
Mid-level, hands-on IC
