Cloud CRM Consultant (Remote)
Core
Provide application consulting services to the Veeva Commercial Cloud product suite, primarily on the Veeva Vault CRM application, acting as an advising partner to identify customer requirements and perform system configuration.
Role type
Cloud CRM Consultant
Builds
Veeva Vault CRM application configurations and integrations
Domain
Life Sciences / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
CRM configuration, system configuration changes, data migrations, product feature activation, troubleshooting, training delivery, analytical reporting, customer expectation management
Preferred skills
Salesforce experience, Master Data Management, Life Sciences industry experience
Technologies
Veeva Vault CRM, Salesforce
Responsibilities
Proactively drive customers towards Veeva and industry best practices, Understand complex business processes and translate them into technical requirements, Perform system configuration changes and data migrations, Activate new product features and ensure seamless integration, Troubleshoot system issues and provide timely solutions, Develop and deliver training materials and conduct training sessions, Create analytical reports to support business decision-making
Seniority
Mid-level, hands-on IC