Junior Service Desk Analyst
On-site
Core
Frontline IT support for users in a large operational environment, handling incidents, accounts, and device troubleshooting.
Role type
Junior Service Desk Analyst
Builds
IT support services for end-users
Domain
IT Operations / Help Desk
Required skills
Windows support, Microsoft 365 support, user account management, incident logging and triage, troubleshooting, customer service
Preferred skills
IT degree or diploma, basic understanding of Windows/Microsoft environments, shift flexibility
Technologies
Windows, Microsoft 365
Responsibilities
Provide frontline IT support, manage user accounts and access, log and troubleshoot incidents, support end-user devices and applications
Seniority
Junior, entry-level