Account Manager | Customer Success
Core
Protect and expand Hotmart's customer base revenue through strategic retention, expansion, and share-of-wallet negotiations.
Role type
Account Manager / Customer Success Manager
Builds
Customer success strategies, retention plans, and upsell/cross-sell initiatives for the Hotmart platform.
Domain
EdTech / SaaS / E-commerce
Required skills
Omnichannel account management, CRM management, data analysis, presentation and training, process creation, Salesforce, Zendesk
Responsibilities
Act as the primary point of contact for clients to ensure satisfaction and success; influence clients to adopt tools and share best usage strategies; use data to drive sales decisions; focus on customer retention by monitoring portfolio health indicators; establish closeness with clients to understand their business challenges and act proactively; monitor client progress and develop strategies to maximize product value; resolve customer problems or complaints efficiently; collect client feedback and report issues to internal teams; maintain accurate records of all client interactions; participate in client-related meetings and events; stay updated on industry trends and best practices.