Service Desk Engineer, L1 – CT Group
Hybrid · Australia
Core
Providing Level 1 IT support for servers, workstations, applications, and Microsoft 365 environments to professional service clients.
Role type
Level 1 Service Desk Engineer
Builds
IT support services for professional service clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Windows environment support, Microsoft 365 support, ticketing systems, C class driver's license, own car
Preferred skills
Customer-centric approach, time management, working under pressure
Responsibilities
Delivering customer service support, liaising with users and vendors, ensuring end-to-end ownership of support requests, documenting actions and resolutions, contributing to knowledge base articles, escalating to senior team members
Seniority
Junior, entry-level IC