Senior Customer Success Manager
Core
Drive post-sales success, retention, and revenue growth for a portfolio of strategic enterprise accounts using an AI-powered expense intelligence platform.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Enterprise SaaS platform for expense management and financial operations
Domain
B2B SaaS / Financial Operations / Expense Intelligence
Required skills
Enterprise account management, churn prevention, contract negotiation, executive stakeholder management, product demonstration, Salesforce proficiency, upsell/cross-sell strategy
Preferred skills
SaaS industry experience, C-level communication, team mentorship, process improvement
Technologies
Salesforce, Zendesk, Excel, PowerPoint, Zoom
Responsibilities
Own end-to-end relationships for strategic accounts, drive revenue growth via upsell/cross-sell, host Executive Business Reviews, manage churn prevention workflows, resolve critical escalations, provide product education, advocate for customer needs internally, mentor junior CSMs, optimize CS playbooks, maintain CRM hygiene, represent the company at industry events
Seniority
Senior, hands-on IC with mentorship responsibilities