Technical Account Manager (Customer Success Manager)
Core
Resolve complex technical challenges and ensure success for key clients using NiCE's contact center and financial crime prevention software.
Role type
Senior Technical Account Manager (Customer Success)
Builds
Long-term client partnerships and optimized usage of NiCE products
Domain
Contact center software, financial crime prevention, AI, cloud
Deliverable
client delivery
Required skills
technical problem-solving, advanced troubleshooting, analytical skills, product knowledge, business needs analysis, presentation skills
Preferred skills
Telecom/Connectivity experience, programming/integration knowledge, software/systems applications knowledge
Responsibilities
Resolve complex technical issues for key accounts, build strategic client relationships, collaborate with internal teams for support, train clients on product optimization, identify product enhancement opportunities
Seniority
Senior, hands-on IC