Genesys Engineer
Core
Design, implement, configure, test, and support omnichannel contact center solutions on the Genesys Cloud platform to improve customer service operations.
Role type
Genesys Cloud Engineer
Builds
Scalable omnichannel contact center environments (voice, chat, messaging, email)
Domain
Fintech / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Genesys Cloud configuration, Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, Omnichannel environment management, solution testing, troubleshooting, production support
Preferred skills
CRM platform integration (Salesforce, Microsoft Dynamics), API development, automation, custom Genesys Cloud development
Technologies
Genesys Cloud, Salesforce, Microsoft Dynamics
Responsibilities
Design and implement contact center solutions on Genesys Cloud; Lead critical projects for contact center growth; Partner with Operations and Business teams to gather requirements; Collaborate with technical teams for platform operations; Evaluate new Genesys Cloud capabilities; Troubleshoot platform issues; Participate in on-call support and change management
Seniority
Mid-Senior, hands-on IC
