Technical Account Manager
Core
Seasoned account management and technical resolution professional responsible for resolving complex problems and providing technical support to key accounts to ensure customer success with NiCE products.
Role type
Senior Technical Account Manager
Builds
Customer success and retention for key enterprise accounts
Domain
Contact center software and customer experience technology
Deliverable
client delivery
Required skills
technical problem-solving, advanced troubleshooting, analytical skills, contact center software design knowledge, business needs analysis, presentation skills, training
Preferred skills
Telecom, connectivity, programming integrations, software/systems applications
Responsibilities
Resolve complex technical challenges for key clients, build strong collaborative relationships with clients, collaborate across internal teams for technical support, troubleshoot client issues and optimize solutions, identify opportunities to enhance client success, develop presentations showcasing client achievements, recommend product enhancements based on client feedback