IT Support Specialist
Core
Front-line IT support specialist diagnosing and resolving hardware, software, and system issues for local, remote, and mobile employees in a defense and intelligence technology environment.
Role type
Hands-on IT Support Specialist (Helpdesk)
Builds
Stable IT infrastructure and user productivity for defense, intelligence, and national security teams
Domain
Defense, intelligence, and national security technology
Deliverable
Physical/clinical work (hardware/software support)
Required skills
Troubleshooting, customer service, Active Directory administration, Windows/macOS/Linux OS support, hardware provisioning, inventory management
Preferred skills
3+ years IT support experience, engineering/business application support, Dell and Apple hardware expertise, intermediate Active Directory skills, IT certifications (Network+, Security+, Linux+)
Technologies
Windows, macOS, Linux, Active Directory, VMware, Microsoft Office, MATLAB, Visual Studio, Dell, Apple
Responsibilities
Diagnose and resolve hardware, software, and system issues; Provision and configure laptops, desktops, mobile devices, and phones; Manage user accounts and permissions in Active Directory; Maintain hardware, software, and license inventory; Document solutions in the IT knowledge base; Support office technology (scanners, printers, workstations); Assist with onboarding and offboarding; Collaborate on broader infrastructure and network support.
Seniority
Individual Contributor, entry to mid-level
