VP of Customer Success
Core
Own the commercial performance of the installed customer base, maximizing long-term value through adoption, retention, expansion, and operational excellence for global manufacturers.
Role type
VP of Customer Success (Senior Executive)
Builds
A world-class Customer Success organization supporting a business scaling to $200M+ ARR
Domain
Industrial IoT / Predictive Maintenance / Manufacturing
Deliverable
production ML models
Required skills
Strategic vision, recurring revenue management, customer segmentation, team building, global scaling, executive reporting
Preferred skills
AI-powered solutions integration, multi-region operations leadership
Responsibilities
Develop and execute customer success strategy aligned with revenue targets; Own recurring revenue performance (NRR, GRR, churn, expansion); Define customer segmentation and lifecycle models; Lead post-sale organization to drive product adoption; Establish measurable operating targets; Present quarterly customer health trends to Executive Leadership; Recruit and develop high-performing talent; Build organizational infrastructure for global scaling (Mexico, EU/UK).