Lead, Account Management, Thailand
Core
Lead, coach, and develop a team of Account Managers to deliver exceptional customer outcomes, drive retention, and grow skills for hoteliers in Thailand.
Role type
Senior IC People Manager (Account Management)
Builds
Customer success outcomes and team performance for a SaaS platform serving hotels globally
Domain
Hospitality technology / SaaS
Required skills
People leadership, team coaching, performance management, complex customer escalations, consultative advisory, data analysis (Salesforce/Zendesk), conflict resolution, remote team management
Preferred skills
Hospitality operations background, SaaS platform experience, CRM tool familiarity, people leadership in tech
Technologies
Salesforce, Zendesk, PMS, RMS, Channel Managers
Responsibilities
Lead and coach a team of Account Managers, monitor team KPIs and customer health metrics, handle complex customer escalations and renegotiations, drive continuous learning culture, collaborate cross-functionally with Product and Partnerships, analyze customer data to reduce churn, travel to visit customers on-site
Seniority
Senior, hands-on IC