Sr Customer Success Engineer - Bilingual French (Remote: Montreal)
Core
Senior Customer Success Engineer serving as a trusted technical advisor to drive customer activation, adoption, optimization, and expansion for high-value enterprise accounts.
Role type
Senior Customer Success Engineer (Technical Account Management)
Builds
Customer success plans, recovery readiness programs, and resilience strategies for data protection and recovery technologies.
Domain
Data resilience, backup, recovery, cloud security, and cyber resilience.
Deliverable
client delivery
Required skills
Customer success engineering, technical account management, data protection strategies, recovery preparedness, cloud platform expertise, executive communication, consultative problem-solving, risk assessment, stakeholder management.
Preferred skills
Veeam portfolio expertise, AWS Solutions Architect, Azure Administrator/Solutions Architect, CISSP, CCSP, CompTIA Security+, VMware Certified Professional, Red Hat Certified Engineer, Cisco CCNA, enterprise-scale environment experience, ransomware recovery planning.
Technologies
Veeam portfolio, AWS, Microsoft Azure, VMware, Red Hat, Cisco.
Responsibilities
Own technical customer relationships for strategic enterprise accounts; build and execute tailored Customer Success Plans; guide customer activation and drive adoption; conduct health assessments and architecture reviews; assess recovery readiness and provide strategic recommendations; facilitate recovery simulations and resilience reviews; monitor customer health signals to identify risks; partner with sales to identify expansion opportunities; deliver executive-ready business reviews and success updates.
Seniority
Senior, hands-on IC