Sr Customer Success Engineer (Remote: British Columbia, CAN)
Core
Senior Customer Success Engineer serving as a trusted technical advisor to strategic Enterprise and Commercial accounts, guiding them through activation, adoption, optimization, and renewal to achieve measurable business outcomes in data protection and resilience.
Role type
Senior Customer Success Engineer (Strategic Accounts)
Builds
Customer success plans, recovery readiness programs, and resilience strategies for high-value clients
Domain
Data protection, backup & recovery, cloud security, and cyber resilience
Deliverable
client delivery
Required skills
Customer success engineering, technical account management, solution architecture, recovery strategy design, executive communication, consultative selling, risk assessment, stakeholder management
Preferred skills
Veeam portfolio expertise, cloud platform architecture (AWS/Azure), security certifications (CISSP/CCSP), infrastructure certifications (VMware/Red Hat/Cisco), enterprise-scale environment experience
Technologies
Veeam, AWS, Microsoft Azure, VMware, Red Hat, Cisco
Responsibilities
Own technical relationships for strategic accounts; develop and execute tailored Customer Success Plans; conduct health assessments and architecture reviews; facilitate recovery simulations and resilience reviews; monitor adoption trends and mitigate risks; partner with Sales to identify expansion opportunities; deliver executive-ready business reviews and success updates.
Seniority
Senior, hands-on IC
