Support Engineering Intern
Core
Support Engineering Intern for Level 1 technical support team investigating issues, reproducing them in lab environments, and helping customers deploy and configure products.
Role type
Support Engineering Intern
Builds
Customer support resolution and product deployment assistance
Domain
Cybersecurity (IT, OT, ICS)
Deliverable
client delivery
Required skills
Technical troubleshooting, Lab environment setup, Knowledge base search, Product configuration, Ticket management, Customer communication
Responsibilities
Work the queue of open support tickets, Investigate and diagnose reported technical issues, Search internal knowledge systems for solutions, Escalate complex cases with documentation, Communicate with customers via email/chat/ticketing, Help customers with installation and configuration, Build and maintain lab environments, Work with Product/Engineering/QA teams
