Product Support Representative
Core
Provide world-class technical support and customer success for Fieldguide's cybersecurity and financial audit platform, acting as a bridge between clients and engineering/product teams.
Role type
Product Support Representative (Go-to-Market)
Builds
Fieldguide platform for assurance and audit practitioners
Domain
Cybersecurity, Privacy, Financial Audit
Required skills
technical troubleshooting, customer relationship management, product feedback advocacy, onboarding assistance, knowledge base maintenance, cross-functional collaboration
Preferred skills
Microsoft Office merge tags familiarity
Responsibilities
Respond to client requests for assistance, troubleshoot technical issues via email/phone/chat, guide customers through platform features, communicate customer needs to Engineering/Product teams, assist in customer database setup, update support documentation
Seniority
Mid-level, hands-on IC