Customer Success Manager
Core
Manage a portfolio of enterprise customers in EMEA, ensuring they achieve desired outcomes and maximize value from the Wrike work management platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, engagement strategies, and communication plans to drive ROI and growth.
Domain
SaaS / Work Management / Enterprise Software
Deliverable
client delivery
Required skills
Enterprise account management, business strategy alignment, ROI analysis, churn avoidance, cross-functional collaboration, project management, change management, technical product understanding.
Preferred skills
German or French language skills, experience with Marketing/IT/PMO teams, problem-solving mentality, critical thinking.
Technologies
Wrike platform, Customer Success Management platform.
Responsibilities
Build strong customer relationships and act as the Wrike advocate; Partner with customers to establish business goals and execute success plans; Create and manage engagement strategies to ensure ROI and NET MRR growth; Serve as the subject matter expert for work management; Collaborate with Sales, Support, and Product teams; Monitor book of business and manage churn avoidance.
Seniority
Senior, hands-on IC