Customer Success Manager, APAC
Core
Senior Customer Success Manager owning enterprise and mid-market accounts in APAC, acting as a value consultant to drive risk reduction and identity strategy outcomes.
Role type
Senior IC Customer Success Manager (Fraud & Identity)
Builds
Customer success plans, business reviews, and value realization reports for identity and fraud solutions.
Domain
Financial Services / Identity & Fraud / Compliance
Required skills
Fraud and identity verification expertise, AML and digital risk management, enterprise account management, business review facilitation, data fluency, ROI analysis, executive stakeholder engagement, Mandarin and English bilingualism
Preferred skills
API-based SaaS product familiarity, PE-backed or high-growth environment experience, CS playbook and health score model development
Technologies
Planhat, Gainsight, Totango
Responsibilities
Monitor customer health signals and act on churn risks, advise customers on fraud vectors and regulatory developments, lead executive business reviews to drive outcomes, ensure feature adoption and resolve support issues, identify and surface expansion opportunities
Seniority
Senior, hands-on IC
