003-09-2026/GD-DRC AGENT CENTRE D'APPEL DRC -GOMA

DRCFull-time2026-10-07 → 2026-10-09

Core

Call center agent handling incoming calls, complaints, and escalations for GiveDirectly beneficiaries in the DRC, ensuring accurate data capture and resolution of issues.

Role type

Customer support agent (call center)

Builds

Support infrastructure for cash transfer programs (via careerplan.io/jobs/4738853005-003-09-2026gd-drc-agent-centre-dappel-drc-goma-at-givedirectly)

Domain

International aid / Non-profit / Financial inclusion

Deliverable

client delivery

Required skills

Complaint resolution, data capture, script adherence, multi-channel support, local language fluency, MS Office proficiency

Preferred skills

NGO experience, empathy, conflict resolution, rapid learning

Technologies

MS Word, Excel

About GiveDirectly

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026. 