Customer Support Agent
Core
Handle customer complaints and provide tailored solutions for a cross-border fintech infrastructure product.
Role type
Customer Support Agent
Builds
Customer support operations for ARQ's cross-border payment infrastructure
Domain
Fintech / Cross-border payments
Deliverable
client delivery
Required skills
Problem solving, root cause analysis, multilingual communication (English/Spanish/Portuguese), empathy, resourcefulness, attention to detail
Preferred skills
Product proposal development, team collaboration, relentless execution
Responsibilities
Handle customer complaints swiftly and efficiently, follow up to ensure resolutions stick, collaborate with the team to solve customer problems, come up with product proposals to decrease workload
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