Associate Director, Client Operations
Core
Lead the relationship with a key State Quitline account (tobacco/nicotine cessation) while managing and developing a team of Client Managers within the State Quit Services organization.
Role type
Senior IC client operations leader with people management responsibilities
Builds
State Quitline services and client retention strategies
Domain
Public health / Health technology
Deliverable
client delivery
Required skills
Strategic account management, executive relationship building, team leadership and coaching, contract negotiation, revenue ownership, cross-functional collaboration, public health domain knowledge
Preferred skills
Project management software proficiency, RFP response leadership, budget management, formal people-management experience
Technologies
Jira, SFHC, Asana, Monday.com
Responsibilities
Serve as primary escalation point for the flagship State Quitline account; lead strategic account planning and retention strategy; coach and develop direct reports (Client Managers); negotiate contract renewals and scope-of-work amendments; represent Client Services in executive discussions; monitor KPIs across the team's book of business; lead procurement response efforts for the account.
Seniority
Senior, hands-on IC with team leadership