Technical Support Specialist
Core
Front-line technical support contact for clients and end users of the Pyramid Platform and Red Bell infrastructure, resolving issues and driving system improvements.
Role type
Technical Support Specialist (via careerplan.io/jobs/4736845005-technical-support-specialist-at-place)
Builds
Pyramid Platform and Red Bell infrastructure
Domain
Real estate technology
Deliverable
client delivery
Required skills
troubleshooting, pattern analysis, system optimization, requirement gathering, feature testing, knowledge base maintenance
Preferred skills
real estate domain expertise (REO, rental management, loss mitigation, acquisitions, short sales), technical support experience
Technologies
Microsoft Excel, Microsoft Word
Responsibilities
Troubleshoot and resolve inbound technical issues via phone and email; Provide onboarding and ongoing training to users; Analyze support ticket trends to recommend optimizations; Propose new features based on client feedback; Test new features prior to production release; Maintain internal and client-facing knowledge base content
Seniority
Individual Contributor