Technical Support Engineer
Core
Mid-to-senior engineer providing joint professional services and technical support for OPSWAT cybersecurity products to UK customers, focusing on issue resolution, product implementation, and knowledge transfer.
Role type
Senior IC Technical Support Engineer / Professional Services Engineer
Builds
Customer support resolutions, product implementations, and knowledge transfer sessions
Domain
Cybersecurity / Critical Infrastructure Protection
Deliverable
client delivery
Required skills
Windows and Windows Server administration, Linux basics, networking concepts, cybersecurity fundamentals, log analysis, troubleshooting, customer relationship management, presentation skills
Preferred skills
Cybersecurity domain experience (file, device, network security), network integration (Cisco, Dell-EMC, Juniper, etc.), DevOps tools (Docker, Kubernetes, Terraform, Ansible), Cloud services (AWS, GCP), Linux infrastructure, scripting (bash, PowerShell, Python), database management (MySQL, Mongo)
Responsibilities
Coordinate with global support to resolve technical queries and escalate bugs; implement and integrate OPSWAT products; provide advice on best practices and technology usage; mentor team members and improve support processes; conduct onsite training and system implementation; collaborate with Sales, R&D, and Product Management
Seniority
Mid-to-senior, hands-on IC with mentorship responsibilities