Customer Support Representative
Core
Manage incoming support requests via software, phone, and email for hardware and network outages, collaborating with stakeholders to ensure timely solutions and a world-class customer experience.
Role type
Customer Support Representative
Builds
Condition monitoring platform and mobile experience for industrial manufacturing
Domain
Industrial manufacturing / Predictive maintenance
Deliverable
client delivery
Required skills
Technical support experience, Customer service interaction, High volume ticketing systems, CRM platforms, Remote communication tools
Preferred skills
Salesforce experience
Responsibilities
Manage multiple incoming support request streams, Coordinate with internal and external stakeholders for challenging cases, Work across departments to support customer experience and send feedback to Product teams, Proactively address potential challenges, Meet case and customer response time quotas, Utilize software tools to diagnose problems and proceed with solutions, Promote customer loyalty through recognition initiatives