Technical Support Engineer
Core
Providing technical support for logistics and automation systems via telephone, email, and on-site visits, ensuring high-quality service for customers.
Role type
Technical Support Engineer (Logistics/Automation Systems)
Builds
Support for bespoke logistics and automation applications
Domain
Logistics and Automation
Deliverable
client delivery
Required skills
incident management tools, risk assessment, application-sensitive decision making, system monitoring, technical troubleshooting, customer communication, shift flexibility
Preferred skills
software engineering background, computing background, travel to customer sites
Responsibilities
Maintaining communication with customers and stakeholders, providing support for bespoke applications via telephone and email, filtering automated system alerts, proactively monitoring large scale business-critical systems, performing technical tasks on live customer applications with risk assessment
Seniority
Individual Contributor
