Customer Experience Associate
Core
Manage incoming customer requests via CRM, oversee onsite visitor experiences, and support subscription renewals and new customer onboarding for life safety and emergency communications products.
Role type
Customer Experience Associate (Inside Support)
Builds
Customer support workflows and onsite visitor experiences for life safety and emergency communications brands.
Domain
Life Safety / Emergency Communications
Deliverable
client delivery
Required skills
CRM management, customer request triage, onsite visitor coordination, subscription renewal support, stakeholder communication, process improvement analysis
Preferred skills
Business Administration or related degree, Bachelor's degree, 1+ years customer service or inside sales experience
Technologies
Salesforce.com, Microsoft Outlook
Responsibilities
Manage and categorize incoming customer requests via CRM; oversee and support onsite visitor experiences; support subscription renewals and new customer requests; identify customer needs and provide solutions; communicate with internal departments regarding customer concerns; advocate for customer needs using CRM data to drive process improvements.
Seniority
Entry-level to Junior, hands-on IC
