L2 Technical Support Engineer (remote)

RomaniaRemoteFull-time2026-11-04 → 2026-11-10

Core

Diagnose and resolve complex technical issues and escalated tickets for OPSWAT's cybersecurity platform via phone, chat, and case systems.

Role type

Tier 2 Technical Support Engineer

Builds

Customer satisfaction and resolution of critical infrastructure security issues

Domain

Cybersecurity / IT Operations

Deliverable

client delivery

Required skills

Windows & Windows Server administration, basic networking, Linux troubleshooting, log analysis, SCADA communications troubleshooting, DevOps tools (Docker, Kubernetes, Terraform, Ansible), monitoring tools (ELK, Prometheus, Zipkin, Sentry), remote session management, KB creation, mentoring L1 support

Preferred skills

Programming (Python, Bash, PowerShell), Cloud services (AWS, GCP), Linux infrastructure, scripting, database management (MySQL, MongoDB), Mac OS familiarity, SCADA/PLC OEM certifications, Control System Design, Cisco/Dell/Juniper networking, offshore team experience

Technologies

Docker, Kubernetes, GCP, Terraform, Ansible, ELK, Prometheus, Zipkin, Sentry, MySQL, MongoDB, Windows Server, Linux, SCADA, PLC

About Opswat

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.