Onboarding Specialist

Playlist

United StatesFull-time$41k–$55k2026-11-06 → 2026-11-10

Core

Guide new Kite customers through software configuration, training, and launch to ensure successful adoption.

Role type

Customer success onboarding specialist

Builds

Customer onboarding journeys and software adoption

Domain

SaaS / Customer Success / Fitness Technology

Required skills

Customer service, training and presentation, virtual meeting leadership, active listening, problem solving, database and internet-based software familiarity

Preferred skills

Boutique fitness studio industry experience

Responsibilities

Lead virtual kickoff and training sessions, configure customer sites, recommend additional services, partner with Engineering/Product to troubleshoot, follow up to drive adoption, travel up to 25% for in-person onboarding

Seniority

Mid-level, client-facing IC

About Playlist

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.