Customer Success Manager, Commercial
Core
Post-sales primary point of contact for Commercial customers, leading onboarding, implementation, and adoption to drive outcomes and time-to-value.
Role type
Senior Customer Success Manager (Commercial)
Builds
Customer adoption, retention, and expansion of Chainguard's secure open-source software supply chain solutions.
Domain
Cybersecurity, Supply Chain Security, DevSecOps, Cloud Native
Deliverable
client delivery
Required skills
Customer success, account management, technical onboarding, stakeholder management, product advocacy, issue resolution, strategic planning
Preferred skills
Early-stage startup experience, hands-on technical experience in cloud computing, containers, Linux, vulnerability management, regulatory compliance
Technologies
AWS, GCP, Azure, Linux, Containers
Responsibilities
Lead technical onboarding for new customers; Develop relationships with multiple levels of customer stakeholders; Collaborate with Edu team for training and education; Act as the voice of the customer internally; Collaborate with support teams for issue resolution; Drive renewals and expansion while minimizing churn.
Seniority
Mid-Senior, hands-on IC
