Senior Manager, Enterprise Customer Success
Core
Senior leader responsible for leading a team of Customer Success Managers and driving adoption, retention, and expansion for Netradyne's largest enterprise fleet safety customers.
Role type
Senior Manager, Enterprise Customer Success
Builds
AI-powered fleet safety platform for large-scale enterprise deployments
Domain
Transportation / Fleet Safety / Computer Vision
Deliverable
production ML models
Required skills
Executive leadership, team management (8-10+), enterprise account strategy, data analytics, change management, financial acumen, stakeholder management
Preferred skills
Fortune 1000 experience, complex deployment leadership (1000+ assets), C-suite partnership
Technologies
Computer Vision, Edge Computing, Telematics, AI
Responsibilities
Lead and develop a team of Enterprise Customer Success Managers; Own customer adoption strategy for enterprise deployments exceeding 1,000 vehicles; Translate operational and AI insights into executive-level recommendations; Drive executive-level engagement strategies to increase retention and expansion; Establish governance frameworks and executive alignment throughout implementation phases.
Seniority
Senior Manager, hands-on IC with team leadership