Solutions Support Engineer - US East
Core
Provide technical support and troubleshooting for customers using the Wiz cloud security platform, including debugging, system administration, and creating automated solutions.
Role type
Senior Solutions Support Engineer
Builds
Customer support solutions and automation for cloud security
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud technologies (Azure, AWS, GCP), Kubernetes, Linux, scripting (Python, Shell, Java, JavaScript), networking fundamentals, relational databases
Preferred skills
DevOps technologies, REST APIs or GraphQL, web technologies (HTTP, HTML, DNS)
Responsibilities
Troubleshoot customer technical issues, identify cases requiring escalation, coordinate incident management requests, design and implement scalable support automation, participate in on-call rotation
Seniority
Senior, hands-on IC