Senior Customer Success Manager
Core
Senior Customer Success Manager driving adoption, value realization, and retention for critical accounts in OT/IoT cybersecurity.
Role type
Senior Customer Success Manager
Builds
AI-powered cybersecurity platform for OT and IoT infrastructures
Domain
Cybersecurity, Operational Technology (OT), Internet of Things (IoT)
Deliverable
production ML models
Required skills
Account management, customer lifecycle management, revenue growth, churn reduction, customer success planning, data analysis, product feedback integration, executive presentation, technical troubleshooting, training development
Preferred skills
TAM or SE role experience, OT experience, process optimization
Technologies
AI-powered cybersecurity platforms
Responsibilities
Develop and manage customer portfolio; Own and drive the customer lifecycle; Drive revenue growth through value measures; Minimize customer churn; Resolve customer requests and concerns; Improve customer experience through data analysis; Maintain customer information accuracy; Act as brand ambassador; Work across departments; Aid in product design and development; Create training courses and educational materials; Evaluate and improve communication infrastructure
Seniority
Senior, hands-on IC