Senior Client Success Manager (Large Market)
Core
Drive engagement, satisfaction, and retention for large market book of business (1,000–4,999 lives) by managing client and broker relationships.
Role type
Senior Client Success Manager (Large Market)
Builds
Client retention and engagement outcomes for healthcare/benefits clients
Domain
Healthcare and benefits industry
Deliverable
client delivery
Required skills
B2B account management, stakeholder management, project management, data analysis, executive communication, risk identification, cross-functional collaboration
Preferred skills
Healthcare industry experience, executive relationship ownership, independent problem-solving
Technologies
KPI tracking tools, client reporting platforms
Responsibilities
Manage 25-30 large market accounts, execute engagement plans, analyze client success KPIs, lead client meetings and presentations, collaborate with Sales and Member Services, deliver client reports and educational sessions