Client Services Associate I, Oncology
Core
Provide exceptional service and support to BillionToOne's customers including physicians, oncology clinics, patients, and clinical staff, acting as the face of the company for Oncology tests.
Role type
Client Services Associate I (Oncology)
Builds
Customer experience and operational support for molecular diagnostics tests
Domain
Healthcare / Molecular Diagnostics / Oncology
Deliverable
client delivery
Required skills
Customer service, CRM tools, communication, documentation, data entry, problem-solving, multi-tasking
Preferred skills
Spanish fluency, diagnostic laboratory experience
Technologies
Salesforce, Zendesk, CRM, LIMS
Responsibilities
Respond to phone, email, and web inquiries; handle questions about test results, costs, billing, and insurance; maintain accurate client documentation; collaborate with laboratory teams; contact physicians for missing order information; enter and qualify new customer data; identify issues and trends; participate in cross-functional projects.
Seniority
Entry-level, individual contributor
