Senior Customer Success Manager
Core
Partner with technology-focused brands to drive renewals, retention, and feature adoption for Braze's marketing automation platform.
Role type
Senior Customer Success Manager (Scale)
Builds
Customer success plans, advocacy programs, and product adoption strategies for medium-to-large tech companies.
Domain
SaaS / Marketing Automation / Customer Success
Deliverable
client delivery
Required skills
Strategic account management, feature adoption planning, customer advocacy, product usage analysis, stakeholder management, mentorship, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics), project management.
Preferred skills
PMP or Agile certification, significant project management experience.
Technologies
Braze, SaaS platforms, Marketing Automation tools, APIs, Analytics tools.
Responsibilities
Partner with Account Executives to drive renewals and retention; act as the main point of contact and trusted advisor; build shared Success Plans to drive feature adoption; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams to ensure seamless support; mentor junior colleagues.
Seniority
Senior, hands-on IC with mentorship responsibilities.