Senior Manager, Center of Excellence
Core
Lead internal proof-of-concept projects for Gong's own revenue engine, governing workflows and driving AI adoption across GTM functions.
Role type
Senior Manager, Center of Excellence (GTM Ops)
Builds
Governed Gong workflows, AI agents, referenceable case studies, and scalable GTM processes.
Domain
SaaS Revenue Operations / AI Acceleration
Required skills
Project ownership, workflow design, instance governance, cross-functional partnership, data-driven decision making, technical aptitude (Salesforce, Gong, LLMs, automation tools), stakeholder management, process optimization.
Preferred skills
Prior Gong end-user/admin experience, experience with Retool/Snowflake/agent platforms, AI maturity assessment.
Technologies
Gong, Salesforce, LLMs, Retool, Snowflake, MCP integrations
Responsibilities
Own end-to-end execution of CoE projects across governance, process design, product feedback, and AI acceleration; build and maintain governed workflows and automated plays; manage cross-functional conversations and serve as early adopter for new capabilities; develop referenceable assets and case studies; drive instance governance standards; map GTM persona workflows to AI maturity.
Seniority
Senior Manager, hands-on IC with strategic scope