Desktop/Workstation Support
Core
Deliver hands-on technical assistance to end users for desktops, laptops, and workstations in physical and virtual environments.
Role type
Mid-level Desktop/Workstation Support Engineer
Builds
Stable and secure workstation environments for federal government clients
Domain
US Federal Government IT Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, OS troubleshooting, application error resolution, connectivity troubleshooting, workstation imaging, deployment, patch management, Active Directory management, security compliance, ticketing systems, remote support platforms, PowerShell scripting, Bash scripting
Preferred skills
ServiceNow, Jira, Atlassian JIRA
Responsibilities
Diagnose and resolve hardware failures, operating system malfunctions, application errors, and connectivity challenges. Perform workstation imaging, deployments, upgrades, and patch management using tools like SCCM. Maintain secure workstation configurations and manage user permissions via Active Directory. Respond to service requests and incidents. Document troubleshooting steps and technical procedures. Collaborate with IT, security, and operations teams. Utilize automation or scripting to streamline support processes.
Seniority
Mid-level, hands-on IC