TECHNOLOGY COORDINATOR - Channels
Core
Leading a squad to modernize the Inter bank's URA (Unattended Response Unit) from legacy systems to an intelligent voice experience using Genesys Cloud and AI.
Role type
Senior Engineering Manager (Voice/AI)
Builds
Intelligent conversational voicebots and modernized contact center platforms for the Inter financial Super App
Domain
Fintech / Contact Center / Conversational AI
Deliverable
production ML models
Required skills
Team leadership (15+ people), Genesys Cloud architecture, Conversational AI (NLU, voicebots), Java integration, System modernization, Incident management, Stakeholder alignment
Preferred skills
Banking/Fintech experience, Genesys migration experience, AI governance, Speech technologies, ITIL, LGPD compliance
Technologies
Genesys Cloud, Java, APIs, Microservices, AI/ML engines
Responsibilities
Lead squad modernization of URA with AI, Develop and implement voicebots and conversational flows, Ensure integrations between Genesys Cloud, AI engines, and bank systems, Establish AI governance metrics, Plan and prioritize strategic backlog, Manage releases and production validation, Conduct critical incidents, Monitor operation and AI indicators, Develop intermediate leaders
Seniority
Senior, hands-on IC with management responsibilities
