Genesys Solution Architect
Core
Lead the architecture, design, and implementation of Genesys Cloud CX solutions for large-scale contact centre transformation in complex banking environments.
Role type
Senior Genesys Solution Architect
Builds
Scalable contact centre capabilities across voice, digital, and conversational AI channels for financial institutions
Domain
Financial Services / Contact Centre Technology
Deliverable
production ML models | product features | infrastructure
Required skills
Genesys Cloud CX architecture, cloud-native architectures, SaaS operating models, integration patterns, enterprise architecture standards, security policies, regulatory compliance
Preferred skills
Conversational AI design, CRM integration (Salesforce/Dynamics/SAP), Agile/SAFe frameworks, German language proficiency
Technologies
Genesys Cloud CX, REST APIs, Web Services, OAuth, middleware platforms, event-driven architectures, Salesforce, Microsoft Dynamics, SAP
Responsibilities
Lead end-to-end solution architecture and design for Genesys Cloud CX platforms; Define scalable architectures for Voice, IVR, Routing, WEM, Digital Channels, and Conversational AI; Facilitate architecture workshops and design authority forums; Design integration solutions leveraging APIs and event-driven architectures; Ensure alignment with enterprise architecture, security, and regulatory requirements
