Product/Application Support Specialist
Core
Provide exceptional support to users of cloud-based applications and digital products by troubleshooting issues, configuring settings, and creating documentation.
Role type
Product/Application Support Specialist
Builds
Cloud-based applications, websites, and internal platforms
Domain
SaaS / Cloud-based business applications
Deliverable
client delivery
Required skills
Troubleshooting, product configuration, ticketing system management, knowledge base creation, AI tool usage, analytical problem-solving, cross-functional collaboration
Preferred skills
Experience with modern productivity tools, ability to work rotational shifts
Technologies
Ticketing systems, CRM, knowledge management platforms, AI tools (ChatGPT, Copilot, Gemini)
Responsibilities
Troubleshoot product and application issues, configure cloud-based applications, manage and prioritize requests through the ticketing system, create and maintain product guides and knowledge-base articles, collaborate with cross-functional teams to improve product experience
Seniority
Mid-level (2–5 years experience)
